Measuring the Performance of ERP Software – a Balanced Scorecard Approach
نویسندگان
چکیده
The management of Enterprise Resource Planning (ERP) Software includes two main tasks: the implementation and the use of this comprehensive software. The Balanced Scorecard, a framework originally developed in order to structure the performance measurement of an enterprise or a department, can be used for the evaluation of these tasks. Adapting the approach of the Balanced Scorecard and adding a new fifth project perspective increases the completeness and the quality of ERP implementation reports. At least it raises the awareness for relevant factors. Controlling the ERP usage can be based on a „classical“ BSC (top down) and utilize the aggregation of ERP monitoring data (bottom up).
منابع مشابه
A study of enterprise resource planning (ERP) system performance measurement using the quantitative balanced scorecard approach
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